1. All Sales Are Final

Due to the sensitive nature of research chemicals and peptides, all sales are final.

We cannot accept returns or exchanges for any product once it has shipped.

This policy helps maintain product authenticity, safety, and purity for all customers.

2. Non-Returnable Items

For safety and regulatory reasons, the following items cannot be returned under any circumstances:

• Peptides and research chemicals
• Opened or unopened vials
• Reconstituted products
• Consumable laboratory materials
• Discounted, clearance, or promotional items
• Digital or downloadable content
• Merchandise
  
  

3.Incorrect or Incomplete Orders

If you receive an incorrect product or an item is missing from your order, please notify us within 48 hours of delivery so we can review and resolve the issue.

Email us at info@sierrapacificpeptides.com with the following:

• Order number
• Photo of the received items
• Description of the discrepancy

We will promptly investigate and provide next steps.

4. Damaged Items

If your package arrives damaged, please contact us within 48 hours of delivery.

Provide the following details to help us process your claim:

• Clear photos of the damaged product and packaging
• Order number
• Brief explanation of the issue

Once reviewed, we will determine replacement eligibility based on the situation.

5. Lost or Stolen Packages

If the carrier marks your package as “Delivered” but you did not receive it:

• Contact the shipping carrier (USPS or FedEx) immediately to open a delivery inquiry or claim.
• Check with neighbors or your local postal carrier.

Sierra Pacific Peptides is not responsible for packages that are lost or stolen after carrier confirmation of delivery.

6. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

Once an order enters the processing phase or is handed off to the carrier, it cannot be canceled, refunded, or modified.

If you need to request a cancellation, email us as soon as possible:

info@sierrapacificpeptides.com

7. Quality Assurance

All products are manufactured, labeled, and packaged under strict quality control standards.

While we cannot accept returns due to safety regulations, we are committed to addressing any genuine product issues and ensuring customer satisfaction when possible within policy guidelines.

8. Contact Us

For refund, return, or order-related questions, contact:

Sierra Pacific Peptides

Email: info@sierrapacificpeptides.com

Our team will review your inquiry and respond promptly.